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Software Support

We love helping customers and promptly reply to posts from any of our websites, emails and phone calls. If you do not hear from us within 24 hours you may assume we did not receive your message. Please contact us again.

Please know that we are here for you and are happy to assist you with your how-to questions on any of our survey software packages as well as information kiosk software.

  • Remote support <30 minutes per incident is free
  • Contact us per phone, email or request a web meeting
  • Have software type and version information ready
  • Document your questions with screenshots, if possible

Turnkey Solutions Support

If you have purchased survey systems or information kiosks from us, please have type, model and year of purchase ready. Add a brief description of the symptoms. Also let us know if you or somebody in your organization recently made any changes to the system configuration of hardware and/or software.

Before you contact us, please check the charge level of batteries for battery-operated survey systems and make sure the power adapters and monitor cables of survey kiosks and touch screen survey stations are all plugged in/connected.