Frequently Asked Questions

The support team of Creoso will be happy to answer any additional questions.We trust some of the most important questions are answered in FAQ section. Please don't hesitate to contact us with additional questions.

  1. How to request a quote?

  2. How to order?

  3. Do you accept credit cards?

  4. How can I reach technical support?

  5. What type of software licenses do you offer?

  6. What operating systems are supported?

  7. Do you offer special discounts for educational institutions and non-profit organizations?

  8. Do you offer service and maintenance agreements?

  9. Do I need a touch screen computer to create touch screen surveys with the Digivey Survey software?

  10. Do I need a touch screen computer to work with TouchPresenter information kiosk builder software?

  11. How can I purchase software upgrades?

  12. I need to migrate my software license to a new computer/to a new kiosk. How do I do this?

  13. How can I schedule user training?

  14. Can I purchase my own hardware?

  15. Is the Digivey survey software compatible with 64-bit computers?

  16. Is the TouchPresenter information kiosk software compatible with 64-bit computers?

 

Q: How to request a quote?

A: Please request a quote by email or call us at 1.866.665.0533 or 602.438.2100

 

 

Q: How to order?

A: Please email us to request an order form, or call us at 1.866.665.0533 or 602.438.2100

 

 

Q: Do you accept credit cards?

A: Yes, we accept Visa, MasterCard and American Express

 

 

Q: What type of software licenses do you offer?

A: All our software licenses are perpetual software licenses, one license per workstation. Short time software licenses are available on request.

 

Q: What operating systems are supported?

A: Windows XP, Windows Vista, Windows 7, all versions are supported (Digivey as well as TouchPresenter software).

 

 

Q: Do you offer special discounts for educational institutions and non-profit organizations?

A: Yes, we offer special discounts for eligible educational institutions and non-profit organizations.

 

 

Q: Do you offer service & maintenance agreements for your products?

A: Yes. Please request a quote. Please call us at 1.866.665.0533 or 602.438.2100 or email us.

 

 

Q: Do I need a touch screen computer to create touch screen surveys with the Digivey Survey software?

A: No, the Digivey Survey software is a desktop application and is typically installed on your work computer where you have easy access to all your documents, pictures, videos, etc. When the project is completely set-up it is exported to a survey kiosk or survey station. Easy project export is built into the Digivey software.

 

 

Q: Do I need a touch screen computer to work with TouchPresenter information kiosk builder software?

A: No, the TouchPresenter information kiosk builder software is a desktop application and is typically installed on your work computer where you have easy access to your PowerPoint presentations, documents, videos, audio files, flash, pictures, etc. When the project is completely set-up it is exported to the information kiosk. Easy project export/project deployment help is part of the TouchPresenter software.

 

 

Q: I need to migrate my Digivey / TouchPresenter software license to a new computer / to a new kiosk. How do I do this?

A: Please call technical support at 1.866.665.0533 or 602.438.2100 or email us. We will be happy to assist you with the software migration.

 

 

Q: How can I reach technical support?

A: Please call us at 1.866.665.0533 or 602.438.2100 or email us.

 

 

Q: How can I purchase upgrades?

A: Please email us or call us at 1.866.665.0533 or 602.438.2100.

 

 

Q: How can I schedule user training?

A: Please call us at 1.866.665.0533 or email us. We will be happy to schedule free of charge online user training if you have recently purchased our software. Alternatively, you can schedule local user training at a date and time convenient to you.

 

Q: Can I purchase my own hardware?

A: Yes, of course. We offer turnkey solutions for the convenience of our customers. All turnkey solutions come with the software pre-loaded and the system properly configured and optimized for survey kiosks, respectively information kiosks.

Q: Is the Digivey survey software compatible with 64-bit computers?

A: Yes.

Q: Is the TouchPresenter information kiosk software compatible with 64-bit computers?

A: Yes