Frequently Asked Questions
We trust some of the most important questions are answered in FAQ section. Please don't hesitate to contact us with additional questions.
A: Please request a quote by email or call us at 1.866.665.0533 or 602.438.2100
A: Please email us to request an order form, or call us at 1.866.665.0533 or 602.438.2100
A: Yes, we accept Visa, MasterCard and American Express
A: All our software licenses are perpetual software licenses, one license per workstation. Short time software licenses are available on request.
A: Windows XP, Windows Vista, Windows 7, all versions are supported (Digivey as well as TouchPresenter software).
A: Yes, we offer special discounts for eligible educational institutions and non-profit organizations.
Q: Do you offer service & maintenance agreements for your products?
A: Yes. Please request a quote. Please call us at 1.866.665.0533 or 602.438.2100 or email us.
Q: Do I need a touch screen computer to create touch screen surveys with the Digivey Survey software?
A: No, the Digivey Survey software is a desktop application and is typically installed on your work computer where you have easy access to all your documents, pictures, videos, etc. When the project is completely set-up it is exported to a survey kiosk or survey station. Easy project export is built into the Digivey software.
A: No, the TouchPresenter information kiosk builder software is a desktop application and is typically installed on your work computer where you have easy access to your PowerPoint presentations, documents, videos, audio files, flash, pictures, etc. When the project is completely set-up it is exported to the information kiosk. Easy project export/project deployment help is part of the TouchPresenter software.
Q: I need to migrate my Digivey / TouchPresenter software license to a new computer / to a new kiosk. How do I do this?
A: Please call technical support at 1.866.665.0533 or 602.438.2100 or email us. We will be happy to assist you with the software migration.
A: Please call us at 1.866.665.0533 or 602.438.2100 or email us.
A: Please email us or call us at 1.866.665.0533 or 602.438.2100.
A: Please call us at 1.866.665.0533 or email us. We will be happy to schedule free of charge online user training if you have recently purchased our software. Alternatively, you can schedule local user training at a date and time convenient to you.
A: Yes, of course. We offer turnkey solutions for the convenience of our customers. All turnkey solutions come with the software pre-loaded and the system properly configured and optimized for survey kiosks, respectively information kiosks.